Privacy Policy – HEV Group, LLC

At HEV Group, LLC, we take your privacy seriously. This Privacy Policy outlines how we collect, use, store, and protect your personal information. By engaging with our services, you consent to the practices described in this policy.

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1. Information We Collect

We may collect the following types of personal information:

• Personal Identifiable Information (PII): Name, address, email address, phone number, and job title.
• Business Information: Company name, industry, and any additional information necessary to provide proper installation recommendations or consulting services.

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2. How We Use Your Information

We use the collected data for the following purposes:

• To provide consulting services tailored to your needs.
• To improve our services, including troubleshooting and enhancing the user experience.
• To ensure compliance with legal obligations and protect against fraud.
• To provide you with information about our services, appointment updates, and technical support communications.

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3. Sharing of Information & Mobile Privacy

We will not sell, rent, or lease your personal information to third parties. We may share your information with trusted service providers or partners who assist in delivering services on our behalf, under strict confidentiality agreements. We will also disclose personal information when required by law or to protect our legal rights.

SMS / Mobile Opt-In Data Exception:
No phone/mobile number information will be shared with third parties/affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties or affiliates under any circumstances.

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4. SMS Terms & Mobile Communications

Our SMS service operates under the following conditions:

• Use of Phone Numbers: Phone numbers collected for SMS services are strictly used to deliver service reminders, appointment updates, and technical support assistance.
• Message & Data Rates: Standard message and data rates may apply.
• Message Frequency: Message frequency varies based on customer interactions and service notifications.
• Opt-Out Instructions: You can opt-out of receiving further SMS messages at any time by replying "STOP" to any message.
• Customer Support: For SMS support, reply "HELP" or contact us at Info@hevgroupllc.com or (862) 772-2172.

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5. Data Security

We implement industry-standard security measures to protect your personal data against unauthorized access, alteration, or destruction. This includes encryption, firewalls, and secure server environments. However, no system is completely secure, and we cannot guarantee absolute protection of your data.

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6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy and as required by law. Once data is no longer needed, we securely delete or anonymize it.

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7. Your Rights

You have the right to access, correct, update, or request the deletion of your personal information, or to withdraw your consent where applicable. To exercise these rights, contact us using the details below.

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8. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance your experience on our website, gather information about site usage, and analyze trends. You can manage your preferences through your browser settings.

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9. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

HEV Group, LLC
Email: Info@hevgroupllc.com
Phone: (862) 772-2172
Website: https://hevgroupllc.com